AMS understands service and support is an absolute to potential success of our office software applications. We work with people helping them reduce learning curves, improves confidence, reduces errors, and generates long term success with both teams and systems.
Companies that need telephone support on a regular basis purchase our annual contract which gives unlimited telephone access. Available between Monday-Friday, 9:30-4:30 (excluding company holiday). Every one within the company can call or email, and ask any question about our software - big or small.
We offer after hours help turning around support queries beyond support plan, charged at a nominal rate for every 20 minutes service required between 8am and 6pm, afterwards all costs double. No time limit or cost restraint are be placed unless explicitly stated in writing by the client.
Every conversation is registered in our cixus and cydams.com, using the same versions gaining experience and ensuring there is accountability in our service. We work with every user ensuring queries are resolved to their satisfaction.
We took careful planning defining how AMS integrating with our qixa online support system. The result is remarkably similar operations to our clients. Our system gives registered users full access to all the data we record including orders, contracts, and financial transactions showing the true power of AMS software.
As with most tools, computers can break. There sensitive components should be inspected by qualified engineers. AMS suggests third party maintenance companies who work to high standards, and offer excellent value. Our support desk responds quickly to system issues and questions.